Delivery & Shipping Policy

Last Updated: June 2026

Delivery Coverage & Zones

•We deliver within defined coverage zones around each of our store branches.
•Address validation is performed at order placement to confirm delivery coverage.
•Orders outside active zones may be available for takeaway or store pickup.

Estimated Delivery Times

•Standard delivery time ranges from 30 to 60 minutes.
•Delivery times are estimates and may vary during peak hours, weekends, or poor weather conditions.
•You will receive confirmation and status updates as your order is dispatched.

Delivery Fees

•Delivery fees are calculated based on your distance and zone.
•All applicable delivery fees are clearly displayed before order placement.
•Special promotional free-delivery offers may apply to qualifying orders.

Order Tracking & Updates

•Notifications regarding order status are sent via WhatsApp or SMS.
•Our support team or delivery team may contact you if additional address details are needed.

Customer Responsibilities

•Please ensure you provide a valid phone number and full delivery address.
•Please be available at the specified location to receive your order upon delivery.
•If our driver cannot reach you after multiple attempts, the order may be returned.

Contact Us

•For questions regarding shipping or delivery, contact us at:
•Email: info@nebula-eg.com
•Phone: 01501947486
•Address: Egypt

This policy is subject to updates. Please review it regularly.