Return & Refund Policy

Last Updated: June 2026

Order Cancellation Policy

•Orders may be canceled within 10-15 minutes of placement before kitchen preparation begins.
•Once food preparation or dispatch has started, orders can no longer be canceled.
•To cancel an order, please contact our support team immediately via phone or WhatsApp.

Refund & Replacement Eligibility

•You are eligible for a replacement or full/partial refund if an incorrect item is delivered.
•If items are missing from your order, we will dispatch the missing items or issue a refund.
•If an item fails to meet safety or quality standards, please report it immediately for inspection.

Refund Processing & Timeline

•Online / Card payments are refunded to the original payment method within 5 to 7 business days.
•Cash on Delivery refunds or compensations are provided via store vouchers or direct resolution upon review.

Quality & Safety Complaints Window

•All claims or complaints regarding food quality, incorrect items, or temperature must be reported within 2 hours of delivery.
•Photos or details of the received items may be requested by customer support for quality assurance.

Non-Returnable Items

•Due to health regulations and food safety standards, prepared meals and opened beverages cannot be physically returned once accepted.
•Change of mind after food preparation is not eligible for refund.

Contact Us

•For inquiries regarding cancellations, returns, or refunds, contact us at:
•Email: info@nebula-eg.com
•Phone: 01501947486
•Address: Egypt

This policy is subject to updates. Please review it regularly.