Terms of Service

Last Updated: June 2026

Acceptance of Terms

•By using our website and ordering services, you agree to these terms and conditions
•These terms apply to all orders placed through our website, mobile app, or phone
•We reserve the right to modify these terms at any time
•Continued use of our services constitutes acceptance of updated terms

Ordering and Payment

•All prices are listed in Egyptian Pounds (EGP) and include applicable taxes
•Payment is required at the time of ordering
•We accept cash on delivery, credit cards, and digital payment methods
•Orders are confirmed only after payment verification
•Prices may change without prior notice

Delivery Terms

•Delivery times are estimates and may vary based on location and demand
•Delivery fees are calculated based on distance and order value
•We deliver within our designated service areas only
•Orders may be delayed due to weather, traffic, or other circumstances
•Contact us immediately if you experience delivery issues

Food Safety and Quality

•We maintain strict food safety standards in accordance with health regulations
•All ingredients are fresh and sourced from approved suppliers
•We cannot guarantee allergen-free preparation in shared kitchen facilities
•Please inform us of any food allergies or dietary restrictions
•Food quality complaints must be reported within 2 hours of delivery

Cancellation and Refunds

•Orders can be cancelled up to 15 minutes after placement
•Refunds are processed within 5-7 business days
•No refunds for orders that have been prepared or delivered
•Force majeure events may result in order cancellations
•Contact our customer service for cancellation requests

User Conduct

•You must provide accurate and complete information when ordering
•Harassment of staff or other customers is strictly prohibited
•You are responsible for maintaining the security of your account
•Fraudulent orders will be reported to authorities
•We reserve the right to refuse service to anyone

Intellectual Property

•All content on our website is protected by copyright laws
•Our brand name, logo, and menu items are trademarks
•You may not reproduce or distribute our content without permission
•User-generated content remains your property
•We may use your feedback and reviews for promotional purposes

Limitation of Liability

•Our liability is limited to the amount paid for your order
•We are not responsible for indirect or consequential damages
•Force majeure events release us from liability
•Third-party delivery services operate under their own terms
•We disclaim warranties beyond what is required by law

Privacy and Data

•Your privacy is important to us - see our Privacy Policy for details
•We collect and process data to fulfill your orders
•Your information is protected by industry-standard security measures
•We may use your data to improve our services
•You can request deletion of your data at any time

Contact Information

•For questions about these terms, contact us at:
•Email: info@nebula-eg.com
•Phone: 01501947486
•Address: Egypt

These terms are subject to updates. Please review them regularly.